Automotive Senior Service Advisor

Crown Motors — Hendon, NW9 6JX

Due to continuing success and expansion of our Honda and Suzuki dealerships Crown Motors are looking to recruit a Senior Service Advisor to join our team.

The successful candidate for our Senior Service Advisor position will have a minimum of 3 years experience in a similar role and proven customer service skills.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product line. A large part of the Senior Service Advisor position involves:

· Meeting and greeting customers in a friendly and courteous manner throughout the day.

· Booking vehicles into the technical workshop.

· Liaising with the technical workshop to keep track of the vehicles’ progress and ensure the vehicle is ready at the promised time.

· Providing exceptional customer service, including establishing customers’ onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.

· Maintaining thorough product knowledge and updating your knowledge through manufacturer-led training.

· Adopting a sales approach regarding upsell opportunities and retention products.

· Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect our new Senior Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:

· Customer awareness - relevant experience in an automotive environment together with a proven track record of delivering great customer service is essential.

· Confident and professional communication skills - excellent communication skills and will be able to interact with customers to deliver great service.

· Ability to work to deadlines and targets - Organised and able to work efficiently under pressure.

· Strong teamwork skills - the drive and determination to succeed in a demanding environment.

**Applicants must be UK based

Job Types: Full-time, Permanent

Salary: Starting From £27,000 Base (Up to £40,000 OTE)


• Monday to Friday

• Weekends

Supplemental pay types:

• Bonus scheme

• Commission pay


• Service advisor: 3 years (preferred)

Ref: Automotive Senior Service Advisor

Working Hours • Monday to Friday • Weekends
Location NW9 6JX Crown Honda / Crown Suzuki
Salary Starting From £27,000 Base (Up to £40,000 OTE)
Closing Date 30/06/2023
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