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• Nearly 1,100 customers submitted a nomination for an individual team member or business accredited to one or more of The Motor Ombudsman’s four Motor Industry Codes of Practice, who they felt had gone above and beyond to assist them during the last 12 months.
• From the finalists shortlisted by The Motor Ombudsman, judges then selected the winners of both the eight regional Garage Star Award trophies and the inaugural Customer Service Star Awards.
• The Garage (Whitburn) was chosen by the panel as the recipient of the overall 2021 National Garage Star Award after winning the Scottish regional trophy for the second year in a row.
London, 23 November 2021 The Motor Ombudsman is pleased to announce the winners of its 2021 Garage Star Awards and inaugural Customer Service Star Awards. The Garage Star Awards were launched in 2020 by the Ombudsman dedicated to the automotive sector to recognise businesses accredited to its four Motor Industry Codes of Practice, and individual team members working within these organisations, who go the extra mile to provide an exceptional level of work and service to customers.
Building on the success of the competition last year, nearly 1,100 nominations were received in the 2021 contest from motorists across the country, who submitted short accounts about a business or individual that had gone above and beyond to help them to resolve an issue related to a vehicle. These entries were then whittled down by The Motor Ombudsman to create a shortlist that was passed to a panel of judges to determine the recipients of the 11 trophies on offer.
With two regional award winners from 2020 amongst this year’s finalists, coupled with a very high calibre of nominations from customers, it was a closely fought contest for the silverware on offer, with the judges reaching a consensus on the winners, Crown Honda was amongst the eight regional 2021 Garage Star Awards.
Crown Honda was deemed to be the worthy recipient of the top prize, thanks to their approach of putting the customer at the very heart of everything that they do, and their desire to go above and beyond to help others in their local area.
For more information on The Motor Ombudsman’s Garage Star Awards, visit www.TheMotorOmbudsman.org/Awards .
TMO caught up with Managing Director Lee Monahan, after Crown Honda’s Bushey Heath dealership won The Motor Ombudsman’s 2021 Garage Star Award for the southern region.
