We like to hear back from our customers to see how we’re doing and feel it’s important we listen to them to find out what their needs and expectations are. Over 94% of our customers say they are completely satisfied and winning a customer care award tells us we have the right approach.
We are however always striving to improve and exceed our customers’ expectations. If you think we are doing a great job please leave us a review via one of the links below.
Contact the management
If you would like to send our directors Tim or Lee some direct comments, be them positive or negative please email them at firstname.lastname@example.org.
With over 1500 combined Google Reviews across our 3 sites, we boast an impressive 4.8 out of 5 average rating. Our dedication to customer satisfaction shines through in our reviews – management personally reads and responds to each one, both positive and negative. See for yourself! View our Google Reviews for Crown Honda and Crown Suzuki below.
"Just want to say a huge thank you to the Crown Honda Team at Bushey, during the pandemic, they managed to get my vehicle checked, tested, and fixed in a very good timely manner, due to the dealer being open for a short time during the period. Even though it was the first time i visited the dealer with my Honda, i was very satisfied with the customer service and staff at the dealership. Everyone at the dealership was friendly, and manage to explain the problem with my vehicle. i will now be using this dealer more often for all my vehicle needs."
At Crown we make sure all our dealerships are disability friendly, with full wheelchair access and disabled parking spaces available. Our Motability Scheme Specialists offer 15 years of combined experience. They will talk you through all of your options and guide you through the necessary application paperwork. Or if you prefer, you can simply arrange for one of our team to come to your work or home. We are one of the most successful Motability providers in the country and have won numerous awards for our customer service levels.
"Pleasant, relaxing experience. I wasn't rushed into placing an order. I was given an extended test drive to make sure the vehicle was right for me. Paul was very helpful and friendly. I wouldn't hesitate to recommend this."
The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first Ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.
"I really like the approach these guys take. I made it clear that I wasn't quite ready to buy and that I was early in my research stage of finding my next car and there was none of the pressure that I've come to dread from going in to a car dealership - just lots of friendly advice. I ended up taking a CR-V out for a test drive and I think it's what I'm going to be going for in a couple of months. Such a lovely car, and I've had a few Hondas in my time"
As Crown Motors Group on Facebook, we actively engage with our happy customers. Many share their new car joy with photos, and their positive experiences and thoughts are a testament to our dedication to service.
"I can't recommend Crown enough, I've bought several cars from Richard and his team over the years and always receive excellent customer service. They have gone above and beyond to make sure I'm getting exactly what I want and to offer me a great price. I wouldn't go anywhere else."
Some more kind words from our customers
"We live locally and last week a neighbour pointed out to me that our parked car had a flat tyre. As regular use of the car is essential, I telephoned Crown Honda and was quickly given sound advice as to how to contact Honda Support. A breakdown engineer arrived within 30 minutes, did a temporary repair and the re-inflated the tyre. I immediately drove to your showroom where I found that your Receptionist, Deanne, had already booked me in for an emergency check of the tyre and how to take the necessary action. This in fact was the supply and fitting of two new tyres. All of this was dealt with in a prompt and helpful manner.
I was then able to use the car the next day. At this point I did have a warning light on the display and again Deanne arranged for someone on the service team to establish the cause and reassure me that there was no risk involved in driving the car and no further mechanical intervention was needed.
Although I have mentioned Deanne by name, I should state that all members of the team were praiseworthy in the way they managed to assist in handling an unscheduled emergency."