UKCSI #3 CUSTOMER SERVICE CAR BRAND 2021

Our customers love us.

Institute of Customer Service’s Index for January 2021 sees Suzuki ranked 3rd overall in the Automotive sector out of 26 brands.
Suzuki ranked in 23rd position overall of over 250 organisations.

Suzuki GB PLC has once again ranked high in the latest Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI) published recently.

The Automotive industry sector average UKCSI score was 78.4 points measured across 26 brands and with a score of 81.6, Suzuki was way ahead of the industry average and just 0.9 points behind the overall winner.

As part of the survey, customers were asked questions relating to various aspects of the way they were treated when dealing with brands including

Trust
Experience
Customer Ethos
Emotional Connection
Ethics

Suzuki scored well across these dimensions, and for Ethics in particular. Also worthy of note is the Net Promoter Score (NPS) which ranks Suzuki in first position with a score of 48.3 against an Automotive sector average of 27.8. NPS is, in a nutshell, a calculation of the ratio of respondents that would likely recommend a brand to others.

Jo Causon, CEO of The Institute of Customer Service comments: “In this challenging period for the automotive industry is it clear that some businesses have managed to maintain services and respond to changes in their customers’ circumstances and needs well. Suzuki’s continued strong showing in the UKCSI is encouraging and the organisations that best support their customers through these times – by reassuring, engaging and providing appropriate advice – will be best placed to thrive as we come out of this crisis.”

Commenting on the results, Nobuo Suyama, Managing Director of Suzuki GB PLC, said: “We are very proud of our achievement to have again been recognised as a highly ranked car brand in the Index particularly with 2020 having been such a challenging year. Continuing to evolve the Suzuki customer experience remains a core focus for us and the ongoing efforts of our staff and dealers has clearly paid off.”

He added: “Without the support of our nationwide dealer network, and the hundreds of people that work tirelessly for the brand to deliver exceptional standards for our customers we could not have delivered such a fantastic result. I would like to congratulate everyone who has played a part to achieve yet another strong score.”

Posted by Crown Suzuki 12/02/21 Source: https://cars.suzuki.co.uk/awards

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46-52 High Road, Bushey Heath, United Kingdom, WD231GQ

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46-52 High Road Bushey Heath United Kingdom WD231GQ

Reg. Company Number: 4759878

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Crown Motors Bushey Heath (Distributors) Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Crown Motors Bushey Heath (Distributors) Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.