Suzuki first for Customer Service again!

26/01/24 Source

Suzuki leads the Automotive sector and ranks 15th overall among 270 organisations measured in various sectors. The index gauges customer satisfaction nationwide by surveying over 15,000 consumers, who rate their experiences with companies across 13 sectors, including the automotive industry.

The latest UKCSI collected feedback from over 59,000 customer experiences across all industries, with 4,000 from Automotive. Suzuki excelled in customer satisfaction and reputation within the Automotive table, scoring significantly above the industry average of 79.0 points. Notably, Suzuki outperformed other Automotive brands by nine places in the overall rankings. In the UKCSI's Automotive sector, Suzuki claimed the top spot for Customer Ethos and Experience. Its Net Promoter Score (NPS) of 27.1, compared to the all-sector average of 18.7, further highlights its strong brand advocacy.

Takanori Suzuki, Managing Director of Suzuki GB, expressed pride in the achievement, attributing it to ongoing efforts in enhancing the customer experience. He credited the nationwide dealer network and dedicated staff for delivering exceptional standards, extending congratulations to all involved in achieving another outstanding result in customer satisfaction.

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46-52 High Road, Bushey Heath, United Kingdom, WD231GQ

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46-52 High Road Bushey Heath United Kingdom WD231GQ

Reg. Company Number: 4759878

VAT Reg. No. GB814583719

Crown Motors Bushey Heath (Distributors) Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Crown Motors Bushey Heath (Distributors) Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.